Terms of Service

By creating an account, making a purchase or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Service.

1. The Service

Ivoca is an online language-learning platform. It offers vocabulary topics, conversation topics, Lyric Study and IvocaAI, an AI-powered practice assistant. Some features are free; others require a paid plan.

2. Eligibility and your account

• You must be at least 13 years old to use the Service. If you are under 18, you confirm that a parent or guardian has agreed to these Terms on your behalf.
• You must give accurate information and keep it up to date.
• You are responsible for keeping your password secure and for all activity on your account. Tell us immediately at [email protected] if you suspect unauthorised use.
• Accounts are for personal use only and may not be shared, sold or transferred.

3. Plans, prices and payment

• Prices and plan details are shown on our pricing page before you buy. Prices include GST where applicable, and no hidden charges are added at checkout.
• Payments are processed securely by Stripe. By paying, you also agree to Stripe's terms. We do not store your full card details.
• Charges appear on your card statement as "IVOCA.CO.UK".
• Your bank may charge foreign exchange or overseas transaction fees. These are outside our control.

4. Subscriptions and automatic renewal

• Paid plans are subscriptions that renew automatically at the end of each billing period (monthly or yearly, as chosen at checkout) until you cancel. We will charge the payment method on file at each renewal.
• For yearly plans, we will email you a reminder at least 7 days before renewal.
• If we offer a free trial, it will convert to a paid subscription at the end of the trial unless you cancel before the trial ends. The trial length and price after the trial are shown before you sign up.
• We may change prices. We will notify you at least 30 days before a new price applies to your next renewal, and you may cancel before then.
• If a payment fails, we may retry it and may suspend paid features until payment succeeds.

5. Cancellation

You can cancel at any time in your account settings or by emailing [email protected]. Cancellation stops future renewals. You keep access to paid features until the end of the period you have already paid for.

6. Refunds

• First purchase: if you are not satisfied, you can request a full refund within 7 days of your first payment for a new subscription.
• Renewals: renewal payments are generally not refundable once the new billing period has started. If you forgot to cancel and have not used the Service since the renewal, contact us within 7 days and we will consider a refund.
• Faulty service: if the Service does not work as described and we cannot fix it within a reasonable time, we will provide a full or partial refund.
• Removed features: if we remove a major paid feature during your billing period, we will offer a pro-rata refund.
• To request a refund, email [email protected] with your account email and the date of the charge. Approved refunds are returned to the original payment method, usually within 5–10 business days.
• Nothing in these Terms affects your rights under the Consumer Protection (Fair Trading) Act 1993 or other applicable consumer laws.

7. Acceptable use

You agree not to:

• copy, scrape, resell, publish or redistribute content from the Service;
• use IvocaAI to create content that is unlawful, harmful, abusive, defamatory or that infringes others' rights;
• attempt to hack, overload, reverse-engineer or disrupt the Service;
• share your login or create accounts by automated means.

We may suspend or close accounts that break these rules.

8. IvocaAI

IvocaAI responses are generated automatically and may contain errors. Use them as a learning aid only, not as professional, legal or certified translation advice. Do not submit sensitive personal information to IvocaAI.

9. Intellectual property

All content on the Service, including lessons, text, audio, images, design and software, is owned by IVORY CAPS PTE. LTD. or its licensors. We grant you a personal, non-exclusive, non-transferable licence to use it for your own learning. Song lyrics and other third-party materials in Lyric Study are used for educational purposes and remain the property of their respective owners. You keep ownership of content you submit, and you grant us a licence to use it to provide and improve the Service.

10. Availability and changes to the Service

We aim to keep the Service available at all times but do not guarantee it will be uninterrupted or error-free. We may carry out maintenance and may add, change or remove features.

11. Disclaimer and limitation of liability

• The Service is provided "as is". We do not guarantee any particular learning result or exam score.
• To the extent permitted by law, we are not liable for any indirect, incidental or consequential loss, or loss of data, profits or opportunity.
• Our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim arose.
• Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Singapore law, including liability for death or personal injury caused by negligence, or for fraud.

12. Suspension and termination

You may close your account at any time by contacting us. We may suspend or terminate your access if you seriously or repeatedly breach these Terms, or if required by law. Where reasonable, we will give you notice first. If we terminate your account without cause, we will refund any unused prepaid period on a pro-rata basis.

13. Changes to these Terms

We may update these Terms from time to time. We will post the updated Terms on this page and notify you by email of significant changes at least 14 days before they take effect. If you continue to use the Service after that date, you accept the updated Terms.

14. Governing law and disputes

These Terms are governed by the laws of Singapore. Please contact us first so we can try to resolve any complaint informally. If a dispute cannot be resolved, it will be subject to the non-exclusive jurisdiction of the courts of Singapore. Eligible consumer claims may also be brought before the Small Claims Tribunals of Singapore.