Customer Support
2026-10-22
Need help with Ivoca? Our team is happy to help with your account, subscription, payments or anything else.
Contact us
- Email: [email protected]
- Support hours: Monday to Friday, 9:00 am – 6:00 pm (Singapore time, GMT+8), excluding Singapore public holidays
- Response time: we reply to emails within 1 business day, and always within 2 business days.
To help us assist you quickly, please include the email address of your iVoca account. For billing questions, also include the date and amount of the charge.
Frequently asked questions
How do I create an account or sign in? Click Login at the top of any page and sign up with your email address. Signing in lets you save your favourite topics and pause and resume your learning sessions.
I forgot my password. On the login page, click Forgot password and follow the link we email you. If it doesn't arrive within a few minutes, check your spam folder or contact us.
How do I upgrade or change my plan? Go to Account → Subscription and choose a new plan. Changes take effect immediately.
How do I cancel my subscription? Go to Account → Subscription → Cancel, or email us. You keep access until the end of the period you have paid for, and you won't be charged again.
Can I get a refund? Yes. You can request a full refund within 7 days of your first payment for a new subscription. Other cases are covered in our Terms of Service. Email us with your account email and the charge date. We process eligible refunds within 2 business days, and the money usually reaches your card within 5–10 business days.
I see a charge I don't recognise. Our charges appear on your card statement as IVOCA.CO.UK. If you don't recognise a charge, please email us before contacting your bank. We can usually resolve it quickly.
Is my payment secure? Yes. All payments are processed by Stripe, a PCI DSS Level 1 certified payment provider. We never see or store your full card number.
IvocaAI gave me a wrong answer. AI responses can occasionally be inaccurate. Please email us an example so we can improve it.
How do I access, correct or delete my personal data? Email our Data Protection Officer at [email protected] from your account email address. We respond within 30 days, as described in our Privacy Policy.